Refund Policy – Plenovo
At Plenovo, customer satisfaction is important to us. We offer refunds under the conditions outlined below.
10-Day Refund Guarantee
Customers are eligible for a refund within 10 days of purchase if they are not satisfied with the service.
Please note that all users are encouraged to test our free trial before purchasing a subscription to ensure compatibility and satisfaction.
Refund requests made after 10 days from the purchase date will not be accepted.
Refund Conditions
Refunds will only be approved if the issue is verified to be related to the service itself.
Refunds will not be granted in the following situations:
Poor or unstable internet connection
Incorrect device setup by the user
ISP restrictions or local network issues
Change of mind after successful activation
Our support team may request basic troubleshooting before approving a refund.
Processing Time
Approved refunds are typically processed within 5 business days.
However, depending on the payment provider or banking system, it may take additional time for the amount to reflect in your account.
How to Request a Refund
To request a refund, please contact our support team through our official contact page:
👉 https://plenovo.flixato.com/contact/
Please include your order details and a clear explanation of the issue.
Last Updated: January 2026
